Support Ticket Triage and Routing
Classify incoming tickets, extract the details that matter, and route with a confidence threshold.
Intermediate10–16 hours estimatedAutomation
The problem
Support queues are triaged by hand, badly, at the exact moment volume spikes. The task is well-defined enough to automate and consequential enough that being wrong matters — which makes the confidence threshold the real design decision, not the classifier.
Who uses it: A support team routing tickets to the right queue with severity attached, escalating what it is unsure about instead of guessing.
Before you start
- Python
- Access to historical tickets or realistic samples
Stack
PythonA hosted LLMPydantic for schema validationFastAPIPostgres