The Chatbot Era
Designing conversational AI that ships and scales.
by Amol Katkade
A focused guide to the conversational-AI wave: how to design, build, and scale chatbots and assistants that deliver real value — covering UX, reliability, guardrails, and the patterns that separate demos from production.
- Conversation UX & design principles
- Reliability, guardrails & safety
- From demo to production
- Scaling conversational AI
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From the opening pages
Welcome to the age of digital conversations. A chatbot is a software program designed to simulate human-like conversation — through text or voice — using rules, scripts, or artificial intelligence. But the chatbots of today are nothing like the clunky scripted bots of a decade ago: they understand intent, hold context, and take real actions. This book shows you how to design conversational AI that people actually enjoy using — and that ships to production.
Table of contents (excerpt)
- Chapter 1: What Is a Chatbot (And Why It Matters)
- Chapter 2: Types of Chatbots — From Basic to Advanced
- Chapter 3: Real-World Use Cases
- Chapter 4: Building Your First Chatbot — No Coding
- Chapter 5: LLM-Powered Bots
- Chapter 6: How to Make Money with Chatbots
- Chapter 7: How to Launch and Sell Your Chatbot
72+ pages · instant PDF download
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